Public service transformed : harnessing the power of behavioural insights

Galley, Andrew (author.). Gold, Jennifer, (author.). Johal, Sunil, (author.). KPMG International, (issuing body.). Mowat Centre for Policy Innovation, (issuing body.). Canadian Electronic Library (Firm), (distributor.).

Summary: Our Shifting Gears research series reviews the trends and challenges facing Canadian governments and provides strategic recommendations for navigating them. The reports focus on supporting an emerging model for public service that can make government more citizen-centred, focused on results, integrated, digitally-enabled, and engaged with partners. Much of the focus of current public sector reform efforts has been on sweeping, transformative changes at a systems level, aimed at improving programs and services while achieving lasting savings. These reforms, while required, are also hugely disruptive, difficult to implement and often involve significant up-front costs. To succeed, they should be supported by an enabling organizational culture, as well as improved processes and structures.

Record details

ISBN: 9781927350591
Physical Description: remote
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1 electronic text (31 pages).
Publisher: Toronto, Ontario : Mowat Centre for Policy Innovation, 2013.
Distributor: Ottawa, Ontario : Canadian Electronic Library, 2014.

Content descriptions

General Note:	"October 2013." Issued as part of the desLibris documents collection.
Bibliography, etc. Note:	Includes bibliographical references (pages 29-31).
Formatted Contents Note:	Executive summary -- 1. Introduction -- Shifting gears: the future of government -- An evolution in thinking about public sector behaviour: incorporating behavioural science -- 2. Harnessing the power of behavioural insights -- i) Incenting transparency -- ii) Incenting collaboration -- iii) Incenting innovation -- iv) Incenting results -- Conclusion.
System Details Note:	Mode of access: World Wide Web.